topic Re: Sorry, we can't show your order details right now in Archived Posts

Sorry, we can't show your order details right now

Dalia1992 — Fri, 08 May 2020 18:29:35 GMT

Hello i have a problem with my order, i bought a phone saturday with pay monthly and i have no details about my order after 5 days . What can i do?

Re: Sorry, we can't show your order details right now

Northerner — Fri, 08 May 2020 18:48:15 GMT

Hi @Dalia1992

If EE order tracking doesn't work, the you would need to call EE CS.

Thanks

Re: Sorry, we can't show your order details right now

Andy_Pie — Thu, 23 Jul 2020 18:42:17 GMT

Despite the added advice "Don't worry, we'll keep you updated on the progress of your order by text or email', DO worry, as they WON"T!!

With me they cancelled the order without notice, or without a refund. I imagine this is illegal, but even if it isn't, it's absolutely shocking customer service.

Chat is currently down, and they are advising to only ring if it's an emergency. I waited and waited, but I finally decided to ring despite this advice and the long wait to get answered. Neither the app nor the website could sort this problem, you have to ring.

My faith in EE has been dented/smashed.

Re: Sorry, we can't show your order details right now

Christopher_G — Fri, 24 Jul 2020 06:56:37 GMT

Hi @Andy_Pie

Welcome to the community, I'm sorry to hear that you had some problems with your order.

Did you manage to get through to sort this out? If not, it may be worth trying to call our Mobile Care team again this morning.

Chris