topic Re: No help in Archived Posts

No help

jhunter98 — Wed, 22 Jul 2020 11:18:06 GMT

I have ordered a new phone with an upgrade and part of the contract said it should have turned up yesterday however have had no communication tried calling 150 with no response and live chat isn’t working so have no way to find out where my phone is and I text help to 150 and it said hope your enjoying your new phone without having my new phone what can I do?

Re: No help

Chris_B — Wed, 22 Jul 2020 12:40:58 GMT

@jhunter98 You need to be patient when calling as customer services are extremely busy because of the current situation. You will receive a text from DPD usually before 11 am when your device is going to be delivered that day. Do you have tracking information? Have you received a text from DPD ?

Re: No help

jhunter98 — Wed, 22 Jul 2020 12:59:57 GMT

I have had no tracking number in my email or no text from dpd to say the phone will be delivered

Re: No help

James_B — Wed, 22 Jul 2020 13:35:39 GMT

Hi @jhunter98,

Welcome to the EE Community. 🙂

I'm sorry to hear your upgrade hasn't arrived yet. Please get in touch with Customer Care so we can check the status of your order.

Thanks

James