https://community.ee.co.uk/t5/Archived-Posts/New-phone-no-new-phone/m-p/935212#M309450 <P>Hi&nbsp;</P><P>Any advice on this&nbsp;</P><P>ordered a new iPhone 11 max as a upgrade thru EE with a 29.99 fee . Phone turns up and all is good until the bill £234.00 . Turns out they haven’t upgraded me they sold me a new contract so I now have 2 lines . I was never eligible for a upgrade I have 12 months left on my current phone contract They have agreed to cancel the new line outside of the 14 days cool off period . I have had to send the new phone back I have purchased a case screen protector and camera protection have the 10 mile round trip to the dpd drop off .</P><P>should ask for something back or in hindsight I think they should have given me the new name on old contract .</P><P>thanks&nbsp;</P> Tue, 21 Jul 2020 15:03:59 GMT Br7an 2020-07-21T15:03:59Z https://community.ee.co.uk/t5/Archived-Posts/New-phone-no-new-phone/m-p/935212#M309450 <P>Hi&nbsp;</P><P>Any advice on this&nbsp;</P><P>ordered a new iPhone 11 max as a upgrade thru EE with a 29.99 fee . Phone turns up and all is good until the bill £234.00 . Turns out they haven’t upgraded me they sold me a new contract so I now have 2 lines . I was never eligible for a upgrade I have 12 months left on my current phone contract They have agreed to cancel the new line outside of the 14 days cool off period . I have had to send the new phone back I have purchased a case screen protector and camera protection have the 10 mile round trip to the dpd drop off .</P><P>should ask for something back or in hindsight I think they should have given me the new name on old contract .</P><P>thanks&nbsp;</P> Tue, 21 Jul 2020 15:03:59 GMT https://community.ee.co.uk/t5/Archived-Posts/New-phone-no-new-phone/m-p/935212#M309450 Br7an 2020-07-21T15:03:59Z https://community.ee.co.uk/t5/Archived-Posts/New-phone-no-new-phone/m-p/935241#M309451 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/873313">@Br7an</a>,</P> <P>&nbsp;</P> <P>Welcome to the EE Community. <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>&nbsp;</P> <P>I'm sorry to hear an additional contract was ordered in error. Please <A href="https://ee.co.uk/help/get-in-touch" target="_blank">get in touch with Customer Care</A> to discuss any questions you have about your return.</P> <P>&nbsp;</P> <P>Thanks</P> <P>&nbsp;</P> <P>James</P> Tue, 21 Jul 2020 17:06:34 GMT https://community.ee.co.uk/t5/Archived-Posts/New-phone-no-new-phone/m-p/935241#M309451 James_B 2020-07-21T17:06:34Z