topic Re: No delivery communication in Archived Posts

No delivery communication

MidgetGems89 — Sun, 19 Jul 2020 15:06:17 GMT

I ordered a tablet as an additional line to my account. I was given the option of enjoy super fast delivery. So I selected it and chose my slot for 12:00-14:00, on Sunday 19th July.

It's now 2hours late, and no communication from the delivery service!

What do I do? Do I speak to EE or to the delivery partner Enjoy?

Re: No delivery communication

Irving89 — Sun, 19 Jul 2020 15:50:19 GMT

I have the same problem mine was supposed to be here between 14:00 16:00 but had no notification that it is running late or anything really annoyed as I have waited in for it......

Re: No delivery communication

Christopher_G — Mon, 20 Jul 2020 08:06:05 GMT

Hi @MidgetGems89 and @Irving89

I'm sorry to hear your deliveries were late. Did they arrive in the end?

Chris

Re: No delivery communication

Irving89 — Mon, 20 Jul 2020 09:25:16 GMT

No they didn't turn up and customer service couldn't help 😔

Re: No delivery communication

Christopher_G — Mon, 20 Jul 2020 09:39:49 GMT

Sorry to hear that, @Irving89

Has the delivery been re-scheduled?

Chris

Re: No delivery communication

Frankle75 — Tue, 21 Jul 2020 12:09:41 GMT

I ordered a new router on the 20th June 2020 and have not received any update or communication from EE. They took my £150 out of my account but no update.

Re: No delivery communication

Christopher_G — Tue, 21 Jul 2020 12:14:07 GMT

Hi and welcome to the community, @Frankle75

I'd suggest speaking to our customer care team to find out what's happening with your order.

Let us know how you get on.

Chris