topic Re: Upgrade applied for no follow up text in Archived Posts

Upgrade applied for no follow up text

Clairey2 — Sun, 19 Jul 2020 17:22:39 GMT

Hi I applied to upgrade on Friday 17th and received an email to confirm my order, however I haven’t had any update since and am unable to track my order online. How can I resolve this?

Re: Upgrade applied for no follow up text

Christopher_G — Mon, 20 Jul 2020 08:18:42 GMT

Hi @Clairey2

Welcome to the community and thanks for ordering. 🙂

What did you order? Please include the colour and memory size, if applicable.

Thanks 🙂

Chris

Re: Upgrade applied for no follow up text

Clairey2 — Mon, 20 Jul 2020 11:49:19 GMT

Colour purple

Sent from my iPad

Re: Upgrade applied for no follow up text

Christopher_G — Mon, 20 Jul 2020 11:53:52 GMT

What is the make and model, @Clairey2?

I'll check our stock levels.

Chris

Re: Upgrade applied for no follow up text

Clairey2 — Mon, 20 Jul 2020 12:23:19 GMT

It's an iPhone 11 64gb purple.Thanks Sent from my Samsung Galaxy smartphone.

Re: Upgrade applied for no follow up text

Christopher_G — Mon, 20 Jul 2020 12:33:55 GMT

Thanks @Clairey2

That phone is in stock and expected to be delivered within one working day.

If you haven't heard anything, it may be worth speaking to our Mobile Care team to check the order.

Chris