topic Re: Delivering to Pick Up shop instead of home address in Archived Posts

Delivering to Pick Up shop instead of home address

Giles12212 — Fri, 17 Jul 2020 15:53:57 GMT

Hi just received an email from DPD stating that my order will be delivered to my local pick up shop. I specifically made sure that it was to be delivered to my home address due to there being a pandemic and my local pick up shop is a chemist! Who do I speak to to get this changed to the delivery address stated in my order confirmation email.

Re: Delivering to Pick Up shop instead of home address

Profile closed — Fri, 17 Jul 2020 16:05:22 GMT

Hi @Giles12212

Welcome to the EE Community,

normally once it's going to a pick up point it can't be changed.

you could speak to DPD to see if they can change it for you their number is 0121 275 0500.

Thanks,

David.

Thanks,

David.

Re: Delivering to Pick Up shop instead of home address

Giles12212 — Fri, 17 Jul 2020 16:13:54 GMT

Hi David. Ive already messaged DPD, basically said its not their problem and cant change it.

Re: Delivering to Pick Up shop instead of home address

bensmumsam — Fri, 17 Jul 2020 16:59:07 GMT

Ive just come on to ask the same thing. DPD say its down to the sender to change delivery address so how come EE wont change it....its frustrating!!

Re: Delivering to Pick Up shop instead of home address

Leanne_T — Fri, 17 Jul 2020 18:17:14 GMT

Hi @bensmumsam @Giles12212

Thanks for coming to the community.

I am sorry to hear this, did DPD give you any alternative collection options, or did they advise your orders would be returned if they could not be delivered?

Thanks.

Leanne.

Re: Delivering to Pick Up shop instead of home address

bensmumsam — Fri, 17 Jul 2020 18:19:14 GMT

No they just said only the sender can change delivery address

Re: Delivering to Pick Up shop instead of home address

bensmumsam — Fri, 17 Jul 2020 18:21:20 GMT

Re: Delivering to Pick Up shop instead of home address

Jon_K — Sat, 18 Jul 2020 08:17:45 GMT

Hi @bensmumsam.

When was your order supposed to be delivered?

Have DPD already send you a text with a delivery slot?

Jon

Re: Delivering to Pick Up shop instead of home address

bensmumsam — Sat, 18 Jul 2020 08:40:04 GMT

The app says collection after 4pm on Monday. I was never quoted a delivery date...it wasn't until I got a text to say it's going to Matalan (pick up shop).

Re: Delivering to Pick Up shop instead of home address

Giles12212 — Sat, 18 Jul 2020 08:40:53 GMT

Hi @bensmumsam that's the same reply I got.

I'm going to get onto Customer services again today. (Spoke to someone yesterday after I'd received Ee/DPD email that assured me that these would be delivered to my home address) As I've checked the tracking and they are now on the way to my local DPD hub.

The way I see it is they should either: 1. Redirect the items to my home address 2. Request return of the items from DPD and deliver new items to me or 3. I will cancel the order along with the 4 mobiles that we have with EE.