topic Re: Order not Received in Archived Posts

Order not Received

Mustabsar — Thu, 16 Jul 2020 10:07:54 GMT

I have ordered pay monthly sim on July 11. I received an email that my order has been dispatched but I have not received it yet. I am new to EE. Please help.

Re: Order not Received

Mustabsar — Thu, 16 Jul 2020 11:06:07 GMT

I have not received my order. Order Number is *************

[mod edit: personal details removed from the public forum]

Re: Order not Received

Leanne_T — Thu, 16 Jul 2020 12:24:20 GMT

Hi @Mustabsar

Welcome to the community.

SIM orders can take 2-5 working days to arrive, if this has now passed please give us a call on 0800 956 6000 and our Mobile Care team can check this for you.

Thanks 🙂

Leanne.