topic Re: Added additional line. Still not received phone. in Archived Posts

Added additional line. Still not received phone.

Kim_C — Wed, 15 Jul 2020 08:27:51 GMT

Hi,

I added an additional line 2 weeks ago and still haven’t received the phone.

Re: Added additional line. Still not received phone.

Profile closed — Wed, 15 Jul 2020 10:09:11 GMT

Hi @Kim_C

Welcome to the EE Community,

you can track your order by clicking the link below

TRACK MY ORDER

If the tracker doesnt display any information call freephone 0800 317 720 and a customer service advisor will be able to check the status of your order.

Thanks,

David.

Re: Added additional line. Still not received phone.

Kim_C — Wed, 15 Jul 2020 10:34:40 GMT

Yeah I can.

it’s basically saying order details aren’t available at the moment. Ot said it would be despatched within one day. Thats why I added it in but thinking of cancelling now if I’m honest.

Re: Added additional line. Still not received phone.

James_B — Wed, 15 Jul 2020 10:50:57 GMT

Hi @Kim_C,

Welcome to the EE Community. 🙂

I'm sorry to hear you haven't received an update on your order.

Which phone did you order?

Thanks

James

Re: Added additional line. Still not received phone.

Kim_C — Wed, 15 Jul 2020 11:06:24 GMT

iPhone 11

Re: Added additional line. Still not received phone.

James_B — Wed, 15 Jul 2020 11:08:09 GMT

Hi @Kim_C,

Which colour and storage size?

Thanks

James

Re: Added additional line. Still not received phone.

Kim_C — Wed, 15 Jul 2020 11:27:55 GMT

Black 64gb

Re: Added additional line. Still not received phone.

James_B — Wed, 15 Jul 2020 11:38:39 GMT

Thanks @Kim_C

It looks like that model is currently in stock so please get in touch with Customer Care so we can check the status of your order.

James