topic Re: Address Error On Order in Archived Posts

Address Error On Order

Lb33 — Wed, 15 Jul 2020 07:45:22 GMT

Received confirmation of order via email however there is an address/post code error (home address, work post code) Unable to actually speak to someone with regards to this, just customer service bot which sends me round in circles. Wanted to amend before dispatch.

Re: Address Error On Order

Christopher_G — Wed, 15 Jul 2020 11:10:11 GMT

Hi @Lb33

Welcome to the community.

This is something our Mobile Care team will be able to help you with. Have you tried calling?

Chris

Re: Address Error On Order

Lb33 — Wed, 15 Jul 2020 11:23:36 GMT

Hi Christopher. I have tried calling but I'm on hold that long I have to cut the call and go back to work 😔

Re: Address Error On Order

Christopher_G — Wed, 15 Jul 2020 11:28:34 GMT

Our contact centres in the UK and Ireland are open to help keep you connected, but we have fewer people available to take your calls, @Lb33.

That'll be why it's taking a little longer to get through.

I've sent you a private message to get some information from you.

Please have a look and get back to me.

Thanks

Chris