topic Re: Not received my new upgrade in Archived Posts

Not received my new upgrade

Shahanur — Tue, 14 Jul 2020 15:05:56 GMT

I have ordered a new upgrade about 3 weeks ago now and i got the order confirmation email but still haven't received a confirmation email for the dispatch or even the tracking information, can this somehow please be looked at thanks

Re: Not received my new upgrade

Alex_S — Tue, 14 Jul 2020 15:58:50 GMT

Hi @Shahanur

Welcome to the community 🙂

What date did you place the order on the online shop?

Can you let me know the make, model and variant of the phone your ordered? I can check the stock level and estimated delivery time for you.

Alex 🙂

Re: Not received my new upgrade

Shahanur — Tue, 14 Jul 2020 16:08:56 GMT

Hi Alex, i placed the order on 23/06/20 and it was Samsung Galaxy A71 - (Good As New)

128GB Silver

Thanks

Re: Not received my new upgrade

Alex_S — Tue, 14 Jul 2020 16:17:05 GMT

Hi @Shahanur

I can't see the Samsung A71 as available on our good as new pages.

I would recommend giving our upgrades team a call to check the status of your order. and the availability of the device.

Alex 🙂