topic Re: Upgrade delivery in Archived Posts

Upgrade delivery

ChezzaLu — Tue, 14 Jul 2020 13:15:24 GMT

I upgraded my phone on the 12th online and it sed despatched in 1-2 day so far heard nothing ?

Alex_S — Tue, 14 Jul 2020 15:28:50 GMT

Welcome to the community 🙂

Have you received an email with your order confirmation from EE?

Once your order is dispatched you will receive a further email with details to track your order.

If you haven't received any emails from the online shop, I would recommend giving our customer care team a call to check on the status of your order.

Alex 🙂

ChezzaLu — Tue, 14 Jul 2020 15:58:52 GMT

No I haven’t had any confirmation 😩

Sent from my iPhone

Alex_S — Tue, 14 Jul 2020 16:07:17 GMT

If you call our customer care team, they will be able to look at your account and check the status of your online order over the phone.

Come back and let me know how you get on once you have spoken to them.

Alex 🙂