topic Re: Ordered phone online - delivery in Archived Posts

Ordered phone online - delivery

SophieLaura1 — Tue, 14 Jul 2020 06:13:44 GMT

I placed an order online to upgrade my phone Friday (10/07) and had a confirmation email that same day. It says usually dispatched within one working day but I’ve recieved no delivery date and it’s saying tracking is unavailable on your website! How long am I looking at waiting for my device to arrive?

Re: Ordered phone online - delivery

Wilkesy91 — Tue, 14 Jul 2020 07:02:38 GMT

i was looking at upgrading last night and noticed it stated could take 6-7 days for delivery so could be that.

Re: Ordered phone online - delivery

Leanne_T — Tue, 14 Jul 2020 07:50:00 GMT

Hi @SophieLaura1

Thanks for coming to the community.

Could you let me know which phone you ordered, including colour and size?

Speak soon 🙂

Leanne.

Re: Ordered phone online - delivery

SophieLaura1 — Tue, 14 Jul 2020 07:54:41 GMT

Samsung galaxy s20

128GB Cloud Blue

Re: Ordered phone online - delivery

Leanne_T — Tue, 14 Jul 2020 08:01:57 GMT

Hi @SophieLaura1

Thanks for the quick reply.

This is showing in stock for you, as soon as your order has been processed you will receive another email update from us and DPD will text you the day before your phone is going to be delivered.

If you would like to get your order looked into, please give us a call on 150 and our Mobile Care team will be happy to give you an update 🙂

Leanne.