topic Re: Status of my order in Archived Posts

Status of my order

AssignableJack — Fri, 10 Jul 2020 19:10:17 GMT

I made an order on Sunday for a Samsung A21s as an upgrade. The confirmation e-mail came that night. I've heard nothing since. The order number is xko280227055. It has not worked on the order tracker.

Re: Status of my order

Northerner — Fri, 10 Jul 2020 19:55:03 GMT

Hi @AssignableJack

If the order tracker isn't working then you will need to call EE CS on 150 for an update.

Thanks

Re: Status of my order

Leanne_T — Sat, 11 Jul 2020 07:05:08 GMT

Morning @AssignableJack

Thanks for coming to the community.

As soon as we have an update on your order you will receive another email with an update, you will also get a text from DPD the day before your delivery.

If you would like to get your order checked, please give us a call and our Mobile Care team will get this looked into for you 🙂

Leanne.