topic Re: Delivery of phone. in Archived Posts

Delivery of phone.

Jill20 — Mon, 06 Jul 2020 07:25:19 GMT

Hi, I ordered and paid for a phone on 2nd July and was told it would be dispatched within one day. It is now 6th and I haven't heard anything apart from the confirmation email telling me to expect a text. Is this normal service online??

Re: Delivery of phone.

Jon_K — Mon, 06 Jul 2020 10:52:46 GMT

Hi @Jill20.

Welcome to the community.

Have you tried using our online order tracker?

DPD will send you a text or an email when your order is out for delivery.

Jon

Re: Delivery of phone.

Jill20 — Mon, 06 Jul 2020 11:03:46 GMT

Hi, yes I tried but it says it is not possible to track at the moment....

Re: Delivery of phone.

Jon_K — Mon, 06 Jul 2020 12:17:13 GMT

Thanks @Jill20.

I'd recommend contacting our Customer Care team so they can look into this for you.

They will have access to your account and be able to give you an update.

Jon

Re: Delivery of phone.

Jill20 — Tue, 07 Jul 2020 08:54:28 GMT

Thanks for the advice. I called to speak to customer service who said there are delays with the phone and it is likely to take a week. Good to have some communication about the situation, it would have been better to have received an email updating me on the situation. However I will let you know when it arrives! Thank you.

Re: Delivery of phone.

Jon_K — Tue, 07 Jul 2020 10:22:49 GMT

Thank you for letting us know, @Jill20 🙂

Re: Delivery of phone.

Jill20 — Wed, 08 Jul 2020 14:18:46 GMT

Hi, just to say that the phone arrived today, so great news. Many thanks
for the advice from all. Just need to work out how to use it!

Re: Delivery of phone.

Jon_K — Wed, 08 Jul 2020 14:35:39 GMT

Thanks for letting us know, @Jill20 🙂