topic New phone order tracking in Archived Posts

New phone order tracking

hdavidso — Wed, 08 Jul 2020 10:28:02 GMT

I bought a new phone from ee.co.uk on Friday and was informed it would be delivered on Monday. No phone. No tracking details. No information is available.

Why such a claim to take my money and business, and now nothing? Why have a tracking website feature if it doesn't work?

I'm starting to worry about my choice of EE.

Is there anyway I can find out the status of my new phone?

Re: New phone order tracking

hdavidso — Wed, 08 Jul 2020 10:47:38 GMT

it looks like there is an inability to deliver to a delivery address despite confirming on my receipt a delivery address

now I'm getting told it got returned because no-one accepted it at my billing address.

is this ee in general, or am I lucky?

Re: New phone order tracking

hdavidso — Wed, 08 Jul 2020 11:04:32 GMT

so now I'm told that my new account will be shut down unless I can get to a store, (15 miles away) and collect a phone before that happens, despite the next appointment being next week

the store doesn't have the phone I ordered, but hey