topic Re: UPGRADE REFERENCE 200705-000315. in Archived Posts

UPGRADE REFERENCE 200705-000315.

STEVEROGERSVIDE — Tue, 07 Jul 2020 12:19:09 GMT

Booked 2 upgrades on sunday but had no contact

Re: UPGRADE REFERENCE 200705-000315.

Jon_K — Tue, 07 Jul 2020 15:06:52 GMT

Hi @STEVEROGERSVIDE.

Welcome to the community.

Did you get a confirmation email for you orders?

Jon

Re: UPGRADE REFERENCE 200705-000315.

STEVEROGERSVIDE — Tue, 07 Jul 2020 17:03:04 GMT

I got this

Hello,

Thank you for buying from the EE Business Shop. We have your order and it's with our Digital Team for processing. Your order reference is: XXXXXX-XXXXXX.

If we need to talk to you for any reason, we'll call you within the next working day. Please note it's likely our number will be withheld – so please answer.

RECEIVING YOUR ORDER

When we deliver your order to you, you'll need to sign it – and show a valid photo ID:

                •    Your passport or your photo driving licence
                •    National identity card
                •    Police identity card
                •    Military identity card
                •    Registered disabled card

CONTACTING US ABOUT YOUR ORDER?

If you want to get in touch with us, please head to the EE Business website and chat online. Please quote your order reference so we can help you.

Thanks

[Mod edit: Please don't post personal information on the public board, thanks!]

Re: UPGRADE REFERENCE 200705-000315.

Jon_K — Tue, 07 Jul 2020 17:05:36 GMT

Thanks @STEVEROGERSVIDE.

I'd recommend getting in touch with our Business Team if you haven't had any communication from DPD yet.

DPD will text you when your order is out for delivery.

Jon

Re: UPGRADE REFERENCE 200705-000315.

STEVEROGERSVIDE — Wed, 08 Jul 2020 07:45:15 GMT

How do I do this please ?
Can't get through on the phone

Kind regards

[Mod edit: Please do not post personal information in this public forum. Thanks]

Re: UPGRADE REFERENCE 200705-000315.

James_B — Wed, 08 Jul 2020 07:47:14 GMT

Hi @STEVEROGERSVIDE,

Please see ee.co.uk/business/small/help/contact-us/get-in-touch/ for help with contacting our business team.

Thanks

James