topic Re: Upgrading my IPhone in Archived Posts

Upgrading my IPhone

John1076 — Tue, 07 Jul 2020 11:12:50 GMT

I applied to upgrade my iPhone 5 at the end of June. The upgrade was accepted and a new contract was started on 1st July. DPD advised me that a parcel would be delivered on 7th July from EE. A subsequent message said that it had been returned to EE. I rang EE and was told to contact DPD to find the reason the parcel was returned. As EE asked DPD to deliver a parcel, I consider that EE should contact DPD. All I require is my Update Phone 7 which I requested at the end of June. I look forward to your reply.

Re: Upgrading my IPhone

James_B — Tue, 07 Jul 2020 13:34:11 GMT

Hi @John1076,

Welcome to the EE Community. 🙂

I'm sorry to hear your delivery was unsuccessful.

Once the original order has been returned to the warehouse, our Customer Care Team will be able to check what went wrong and place a new order for you.

Thanks

James