topic Re: Order tracking in Archived Posts

Order tracking

Fbw1978 — Mon, 06 Jul 2020 12:21:25 GMT

Hi I have a tracking number and received the order confirmation number from last Thursday 2 July.

Phone showed asnin atock when ordered. Updated to show out of stock yesterday. Now shows low stock today.

No number to call to check as says lines are closed.

Can anyonehelp me please.

thanks

Jon_K — Mon, 06 Jul 2020 15:21:44 GMT

Welcome to the community.

Have you been able to track your order using our online order tracker?

Jon

Fbw1978 — Mon, 06 Jul 2020 15:49:18 GMT

Hi yes it has been sitting as

Your in stock order is confirmed

Under the deliver date heading

Awaiting conformation

No change to this since Thursday afternoon (2nd July).

Jon_K — Mon, 06 Jul 2020 15:56:11 GMT

You'll get a text or an email from DPD when your order is on it's way.

I'd recommend checking the order tracker again tomorrow.

Jon

Fbw1978 — Mon, 06 Jul 2020 16:04:00 GMT

Thanks Jon I just wasn’t sure if the order had been received properly or not and that it was stuck.

Jon_K — Mon, 06 Jul 2020 16:08:36 GMT

If you don't get a text from DPD tomorrow morning, I'd recommend giving our Customer Care team a call so they can check the order for you, @Fbw1978.

They will be able to access your account and check what is going on.

Jon