topic Re: Phone not arrived in Archived Posts

Phone not arrived

Abbysue — Mon, 06 Jul 2020 13:20:12 GMT

Hi my new phone is due to arrive today.
I had a txt last night from EE to say it would arrive between 0800-1000 however I am still yet to receive the phone. Iv not had any contact from the delivery company stating they have the phone etc... and no calling card has been left to say they have attempted delivery. Can you please help

Re: Phone not arrived

Chris_B — Mon, 06 Jul 2020 15:04:04 GMT

@Abbysue DPD will text you on the day of delivery giving you a rough delivery time slot.

Re: Phone not arrived

Abbysue — Mon, 06 Jul 2020 15:19:36 GMT

I received a txt last night with a slot time for today but it’s not arrived

Re: Phone not arrived

Jon_K — Mon, 06 Jul 2020 15:44:51 GMT

Hi @Abbysue.

Welcome to the community.

Was there a link in the text that leads you to the DPD portal?

You can check your delivery details in there.

Jon