topic Re: No delivery date after confirmation of order in Archived Posts

No delivery date after confirmation of order

Alove95 — Wed, 01 Jul 2020 14:19:00 GMT

Hi,

My order was confirmed on the 25/06/2020. I was informed that the item was in stock and would be dispatched in 24 hours.

I still have not received a text or email with delivery information from dpd.

Any advice would be appreciated.

Thanks in advance.

Re: No delivery date after confirmation of order

Katie_B — Thu, 02 Jul 2020 07:28:46 GMT

Hello @Alove95.

Thanks for ordering with us.

What device did you order?

Please also provide colour and memory size.

Did you receive a confirmation email with your order number?

Katie 🙂

Re: No delivery date after confirmation of order

Alove95 — Thu, 02 Jul 2020 09:16:46 GMT

Hi Katie,

I ordered a black iPhone 11 (64gb).

Yes, I received the order confirmation on the 25/06/2020 but yet to have any text/email on delivery.

Thanks, Alex

Re: No delivery date after confirmation of order

Katie_B — Thu, 02 Jul 2020 09:28:48 GMT

Thanks, I have checked this and can see the device is in stock @Alove95.

I would recommend giving us a call so our customer care team can check the status of your order.

Katie 🙂

Re: No delivery date after confirmation of order

Alove95 — Thu, 02 Jul 2020 11:49:46 GMT

That’s great! Thank you for your help.

One last thing. What would be the best number to contact them on?

Thanks, Alex

Re: No delivery date after confirmation of order

Katie_B — Thu, 02 Jul 2020 12:19:07 GMT

Hello @Alove95.

Please call our customer care team on 150 from a EE handset or 0800 079 8586 from any landline or provider :).

Katie.

Re: No delivery date after confirmation of order

Alove95 — Fri, 03 Jul 2020 15:37:46 GMT

Hi,

I can not get through on either of the numbers as I do not have an EE number because I have not received my phone yet.

Anything else I can do?

Thanks, Alex

Re: No delivery date after confirmation of order

Leanne_T — Sat, 04 Jul 2020 09:03:37 GMT

Morning @Alove95

Thanks for coming back to us.

You can call our sales team on 0800 956 6000, you won't need to enter an EE number and they can check your order for you 🙂

Let us know how you get on.

Leanne.