topic Replacing eSim never arrived in Archived Posts

Replacing eSim never arrived

Bomber81 — Thu, 02 Jul 2020 22:24:19 GMT

I have ordered a replacing eSim TWICE in the last 3 weeks but it has never arrived.
My address is correct and I have got messages to confirm my requests and to evaluate my satisfaction!

Do I need to stay on the line for minutes to just ask why is your service failing?
It doesn't make much sense to me

Re: Replacing eSim never arrived

Jon_K — Fri, 03 Jul 2020 09:56:37 GMT

Hi @Bomber81.

Welcome to the community.

Did you order these online or over the phone?

SIM card replacements are sent in the post.

Jon

Re: Replacing eSim never arrived

Bomber81 — Fri, 03 Jul 2020 11:24:02 GMT

I ordered them online.

First one more than two weeks ago. Second one last week, ten days ago.
I receive my post regularly with no issue

Re: Replacing eSim never arrived

Jon_K — Fri, 03 Jul 2020 12:47:19 GMT

Thanks @Bomber81.

You could try booking an appointment at your local EE Store and pick one up from there.

This would save any delivery times.

If you're unable to do this, I'd recommend contacting our Customer Care team so they can send you a replacement.

Jon