topic Re: Add on order delivery in Archived Posts

Add on order delivery

Birdkeira1 — Fri, 03 Jul 2020 08:46:42 GMT

Good morning,

Yesterday afternoon I added on a fit bit versa 2 to my contract. I have checked my EE account and had found it on my add ons saying £18 extra a month which is correct. The issue I am having is that I have no received any emails about the order or me even placing it.

I had this same issue when I ordered my phone and it took ages to come after having to make phone calls so if its happened again I won't be happy.

Thank you

Re: Add on order delivery

James_B — Fri, 03 Jul 2020 10:33:52 GMT

Hi @Birdkeira1,

Welcome back to the community. 🙂

If it is already showing in your add-ons, your order has been successful.

You should receive a text message with tracking details as soon as your delivery slot has been confirmed.

Thanks

James