topic Re: No dispatch email for my upgrade? in Archived Posts

No dispatch email for my upgrade?

Ribena97 — Wed, 01 Jul 2020 13:11:30 GMT

four days ago I placed an upgrade order to the red iPhone 11 and it said usually dispatched within a day but I haven’t received email or text since? I have tried to track my order but it says sorry unable to show status of order at the moment

Just wondering if it is normal to take longer nowadays? Thanks

Re: No dispatch email for my upgrade?

Leanne_T — Wed, 01 Jul 2020 15:13:33 GMT

Hi there @Ribena97

Thanks for posting on the community.

If you have had no further email advising your order has been processed, please get in touch with our Mobile Care team, they can check your order for you give you an update.

Let me know how you get on.

Leanne.

Re: No dispatch email for my upgrade?

Ribena97 — Wed, 01 Jul 2020 17:04:47 GMT

Unfortunately I was unable to get through to an agent as they were all busy & after waiting a while, would it be worth me trying tomorrow instead?

Thanks

Re: No dispatch email for my upgrade?

bethwishxrt00 — Wed, 01 Jul 2020 17:14:18 GMT

I'm having the exact same problem. I had a superfast delivery time slot for today between 1200 - 1400, which never happened. I have not received an email or text regarding to the dispatch. I have only received the confirmation email on the purchase. I cannot track my order either... When will i receive it?

Re: No dispatch email for my upgrade?

Katie_B — Thu, 02 Jul 2020 07:58:43 GMT

Hello @Ribena97.

Have you been able to speak with a member of our team?

Katie 🙂

Re: No dispatch email for my upgrade?

Katie_B — Thu, 02 Jul 2020 07:59:17 GMT

Hello @bethwishxrt00.

Thanks for ordering with us.

What phone did you order?

Please also provide colour and memory size.

Katie 🙂

Re: No dispatch email for my upgrade?

bethwishxrt00 — Thu, 02 Jul 2020 08:15:22 GMT

Hi!
the phone I purchased is a iPhone 11 64GB (PRODUCT)RED Special Edition.

Re: No dispatch email for my upgrade?

Katie_B — Thu, 02 Jul 2020 08:18:44 GMT

Thanks for confirming this @bethwishxrt00.

I have checked and can see this device is in stock and ready to be sent out.

I would love to see if I can find more information regarding your specific order.

When you have a moment please check your inbox.

Katie.

Re: No dispatch email for my upgrade?

Ribena97 — Thu, 02 Jul 2020 12:42:23 GMT

was unable to get old of an agent yesterday but I ordered the iPhone 11 red 128 gb upgrade

Re: No dispatch email for my upgrade?

Katie_B — Thu, 02 Jul 2020 12:59:22 GMT

Thanks for confirming @Ribena97.

I am sorry to hear you could not be connected.

I have sent you a private message for more information.

Katie 🙂