topic Re: My order in Archived Posts

My order

Helen1231 — Tue, 30 Jun 2020 17:22:54 GMT

I ordered a Samsung galaxy watch on 21/6/20 and i spoke with someone on 26/6 who told me that ot would be arriving today (30/6). I have not had anything delivered and nothing from DPD with a time slot or tracking number. Im not sure what time they deliver up to. Please cpuld you advise me what i should do. Many thanks

Re: My order

Katie_B — Wed, 01 Jul 2020 07:13:36 GMT

Hello @Helen1231.

Thanks for ordering with us.

Did you receive your watch yesterday?

DPD should text the day of delivery with all your tracking information. If you have not received this I would recommend giving us a call.

Katie 🙂

Re: My order

Helen1231 — Wed, 01 Jul 2020 07:26:27 GMT

Katie

No my watch wasn't delivered yesterday.

Haven't had anything from DPD.

Ok will ring ASAP

Many Thanks

Re: My order

Katie_B — Wed, 01 Jul 2020 07:38:17 GMT

Hello @Helen1231.

Please be sure to keep me updated,

Katie 🙂

Re: My order

Helen1231 — Wed, 01 Jul 2020 11:19:10 GMT

Katie

Just let you know that it has been resolved. My watch is not in stock despite being told it was but the lovely lady i spoke to rung my nearest shop and fot them to put one back for me so i can go pick it up on friday

Helen

Re: My order

Katie_B — Wed, 01 Jul 2020 12:02:57 GMT

Thanks so much for letting us know @Helen1231.

Have a great day,

Katie 🙂

Re: My order

Helen1231 — Thu, 02 Jul 2020 09:07:17 GMT

Katie

Wonder if you can help. I have just had a phonecall from ee sales asking if i had sorted everythibg with my watch and i told him that i was picking it up on friday. He told me that there was loads in stock now but i said it was ok and i wanted to honor my appointment i had made with the ee shop. Hr then went on to tell me that the plan i chose when i first ordered my watch is not available anymore because its been more than a week and it is now £20 a month instead of £14. Now usually i would not be too worried but as it was not my fault that i have not recieved and been able to activate the watch I was wondering if anything could be done about getting the orginal plan I chose when i ordered the watch.

Many Thanks

Helen

Re: My order

Katie_B — Thu, 02 Jul 2020 09:26:38 GMT

Hello @Helen1231.

We have no account access here on the community so we are unable to look into the price you were originally offered.

Did you mention this to the agent when they called?

Speak soon,

Katie 🙂

Re: My order

Helen1231 — Thu, 02 Jul 2020 11:31:29 GMT

Katie

He is the one that mentioned it to me. Said that it will be £20 a month now not the £14 a month when you ordered it because prices have gone up.

Helen

Re: My order

Katie_B — Thu, 02 Jul 2020 12:17:44 GMT

Hello @Helen1231.

I have sent you a private message, please take a look and get back to me.

Katie.