https://community.ee.co.uk/t5/Archived-Posts/Order-confirmation-but-no-update/m-p/927523#M309129 <P>I ordered an iPhone 11 in black (64g) as my upgrade on Tuesday 30th June. There was a £50 upfront cost that I put all my details in for but this has not been taken yet? I received an email confirmation of my order with an xko ref number, but no further updates?&nbsp;<BR />can someone tell me when I’m likely to receive my phone? Is there a delay in processing?</P> Thu, 02 Jul 2020 07:01:34 GMT Ellenalouise7 2020-07-02T07:01:34Z https://community.ee.co.uk/t5/Archived-Posts/Order-confirmation-but-no-update/m-p/927523#M309129 <P>I ordered an iPhone 11 in black (64g) as my upgrade on Tuesday 30th June. There was a £50 upfront cost that I put all my details in for but this has not been taken yet? I received an email confirmation of my order with an xko ref number, but no further updates?&nbsp;<BR />can someone tell me when I’m likely to receive my phone? Is there a delay in processing?</P> Thu, 02 Jul 2020 07:01:34 GMT https://community.ee.co.uk/t5/Archived-Posts/Order-confirmation-but-no-update/m-p/927523#M309129 Ellenalouise7 2020-07-02T07:01:34Z https://community.ee.co.uk/t5/Archived-Posts/Order-confirmation-but-no-update/m-p/927600#M309130 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/835652">@Ellenalouise7</a>,</P><P>&nbsp;</P><P>Our Customer Care Team will be happy to check the status of your order if you <A href="https://ee.co.uk/help/get-in-touch" target="_blank">get in touch</A>.</P><P>&nbsp;</P><P>Thanks</P><P>&nbsp;</P><P>James</P> Thu, 02 Jul 2020 09:09:18 GMT https://community.ee.co.uk/t5/Archived-Posts/Order-confirmation-but-no-update/m-p/927600#M309130 James_B 2020-07-02T09:09:18Z