topic Re: Problems with new phone in Archived Posts

Problems with new phone

Mary96 — Wed, 01 Jul 2020 11:52:46 GMT

So have just bought a new phone. Need to transfer my number to my new phone. I’ve received my PAC code but says it’s wrong?

also when I bought this new contract/phone it was with insurance that included a screen protector and case. Both of which haven’t arrived.

Northerner — Wed, 01 Jul 2020 12:20:56 GMT

If you call CS they can transfer your number via your PAC code. The screen protector normally takes 14 days to arrive.

Thanks

Mary96 — Wed, 01 Jul 2020 12:56:40 GMT

Okay thank you ☺️ I’ve tried to contact customer services multiple times

Leanne_T — Wed, 01 Jul 2020 15:01:55 GMT

Hi there @Mary96

Thanks for coming to the community.

If you call us on 150, our Mobile Care team will be happy to help you get your number transfer set up and help with your screen protector and case.

We’re doing everything we can to help our customers and look after the wellbeing of our people during the Coronavirus outbreak.

Our contact centres in the UK and Ireland are open to help keep you connected, but we have fewer people available to take your calls.

Let me know how you get on.

Thanks.

Leanne.