topic Order update in Archived Posts

Order update

JacobRussell — Tue, 30 Jun 2020 14:02:08 GMT

Hey,

Hoping to get an answer without having to phone if possible as advised on site.

I've ordered the Samsung S20 4g on Sunday morning. I was told it was in-stock and would arrive yesterday (Monday) it hasn't arrived and no updates on when it why it hasn't arrived today (Tuesday). Tracking page says order confirmed and estimated delivery is awaiting conformation.

Any updates on this order and delivery date?

Another question is that I see free delivery is offered on the EE website but I was charged £6.98 for delivery and not informed about the free delivery.

Kind Regards,

Jacob.

Re: Order update

Leanne_T — Tue, 30 Jun 2020 16:38:17 GMT

Hi @JacobRussell

Thanks for coming to the community.

Could you let me know the size and colour Samsung S20 that you ordered?

You would need to be in an eligible postcode area for Enjoy superfast delivery, you can find out more on our What is Enjoy superfast delivery with expert set-up? help page.

Thanks.

Leanne.

Re: Order update

JacobRussell — Tue, 30 Jun 2020 16:43:31 GMT

Samsung S20 128GB 4G Cosmic Grey.

I can't see anything about a postcode on the FAQ help page about delivery.

Re: Order update

Leanne_T — Tue, 30 Jun 2020 16:56:33 GMT

Hi @JacobRussell

Thanks for the quick reply.

The eligible areas for Enjoy superfast delivery with expert set-up are within the How does Enjoy superfast delivery with expert set-up work? section.

You can book an appointment for your delivery in London, Manchester, Birmingham, Glasgow, Leeds, Nottingham, Bristol, Sheffield, Cambridge, Cardiff or Liverpool when you place your order online.

Once your order has been processed you will receive another email and you will also get a text message from DPD the day before your delivery, if you would like an update on the order please get in touch with our Mobile Care team.

They can help you with the order and also look into the free delivery for you.

Thanks.

Leanne.