topic Re: Upgrade in Archived Posts

Upgrade

Scoleman — Mon, 29 Jun 2020 16:43:48 GMT

Hi I have recently placed an order for the iPhone 11 as an upgrade as my contract is due to end however I have not yet received an email to say that this has been processed. I have had trouble upgrading previously as my EE app says that I am not eligible however I was able to upgrade via a link I received in a text from yourselves. Unable to get through on phone or live chat

Re: Upgrade

Northerner — Mon, 29 Jun 2020 17:17:24 GMT

Hi @Scoleman

Have you checked your spam/junk folders?

One you have a tracking number then you can track your order here:

https://myaccount.ee.co.uk/orderdetails

Thanks

Re: Upgrade

Scoleman — Mon, 29 Jun 2020 17:24:46 GMT

Yes, I have checked spam and junk folders.

Shania coleman
Sent from my iPhone

Re: Upgrade

Jon_K — Tue, 30 Jun 2020 07:17:08 GMT

Hi @Scoleman.

If you haven't received a confirmation email, I'd recommend getting in touch with our Customer Care team.

They will be able to check your account and give you an update on your order.

Jon