topic Re: Changing my information in Archived Posts

Changing my information

taygan — Mon, 29 Jun 2020 15:44:26 GMT

HI Guys

i have recieved an email telling me to call EE with some details about my order form but when i check on the website it says nothing is wrong but i had already recieved a confirmation email telling me that everything went through. Then a day later i recieved an email telling me that i had to call EE due to the fact that there were some discrepancies with my account and the order form. I cant call in to EE to see what the problem is due to quarantine and the fact that i now dont have a phone because it broke and im waiting on the upgrade to arrive.

Re: Changing my information

Chris_B — Mon, 29 Jun 2020 17:55:01 GMT

@taygan You need to call as requested or your order will not be processed. You could try using live chat via your online account. You’ll need to wait for a pop up asking if you’ll like to live chat.

Re: Changing my information

Katie_B — Tue, 30 Jun 2020 07:12:46 GMT

Hello @taygan.

Have you been able to speak with a member of our team so your order can be processed?

Katie 🙂