topic New order in Archived Posts

New order

TheLastofEld — Mon, 29 Jun 2020 11:24:43 GMT

Hi,

I recently (25th June) ordered a samsung galaxy active2 watch stainless steel in black as an additional line and was given a confirmation email with tracking number.

I've not heard anything further and my tracking details don't seem to work on the website. Is there any way to check if my order has actually been confirmed at your end or if there is an issue?

Many thanks for any assistance you can offer.

Re: New order

Chris_B — Mon, 29 Jun 2020 11:28:44 GMT

@TheLastofEld unfortunately what you ask cannot be done via this public forum you will need to call customer services about this

Re: New order

TheLastofEld — Mon, 29 Jun 2020 11:42:14 GMT

Thank you,

I have tried a couple of times to get through but obviously with everything going on and reduced staffing I couldn't get through.

I will try again a little later and see if I have any success.

Thanks for the help.

Re: New order

Katie_B — Mon, 29 Jun 2020 13:04:57 GMT

Hello @TheLastofEld.

Please let us know if you get through to a member of our team.

After the automated service, you will be placed into the queue and an agent will be with you as soon as they can.

Katie 🙂