topic Re: Delivery in Archived Posts

Delivery

lily23x — Fri, 01 May 2020 07:36:48 GMT

Hi, i understand theses times are hard with everything going on but i added a apple watch to my plan as an easier way to stay connected as i work for the nhs and i cannot always have my phone on me.

I ordered on 27th May and only received a confirmation email the tracking number i was given starts with XKO. (normally delivery would have come 2 days after)

When i try to track this it says "sorry we cant show your order details right now", i understand delivery's may take longer but i would juts like a rough estimate on a delivery date if possible.

thank you, Lily.

Re: Delivery

James_B — Fri, 01 May 2020 14:01:22 GMT

Hi @lily23x,

Welcome to the EE Community. 🙂

I'm sorry to hear your order hasn't arrived yet.

You'll receive a text message from DPD with tracking details as soon as your delivery slot has been confirmed.

Thanks

James

Re: Delivery

lily23x — Fri, 01 May 2020 14:04:14 GMT

Thank you for your help, I assumed I would be sent a text with a delivery slot.

I just wanted to know if there was an rough estimate on how long before I should get this.

Thanks, Lily

Get Outlook for iOS

Re: Delivery

Leanne_T — Sun, 03 May 2020 08:16:06 GMT

Morning @lily23x

Thanks for coming back to us.

Have you had an update on your Apple Watch order?

If not, could you let me know which Apple Watch you have selected?

Speak to you soon 🙂

Leanne.

Re: Delivery

lily23x — Sun, 03 May 2020 08:21:09 GMT

Morning,

I haven’t had an update on my order yet.
I ordered Apple Watch series 3, 16GB in silver.

thank you,

lily.

Re: Delivery

Leanne_T — Sun, 03 May 2020 08:26:05 GMT

No problem @lily23x

If you give us a call on 150 our Mobile Care team will be able to check the order for you and give you an update.

Let me know how you get on 🙂

Leanne.

Re: Delivery

lily23x — Sun, 03 May 2020 08:31:56 GMT

Perfect, Thank you very much

lily

Re: Delivery

Leanne_T — Sun, 03 May 2020 14:44:42 GMT

No problem @lily23x

Did you get your order looked into?

Leanne 🙂

Re: Delivery

minty150 — Mon, 29 Jun 2020 06:48:40 GMT

I ordered an iPhone on Saturday 26th June 2020, then you get a time period with no contact, finally got an email, I waited in all day Sunday for this PHONE, a phantom DPD driver said he called but left no card, so I rang 150 to get the DUMBER & DUMBER driver back, its now Monday with no communication and you guessed it no bloody phone, even with Amazon you can track an item from order to the door, not with EE, service is very shoddy.

Re: Delivery

James_B — Mon, 29 Jun 2020 07:05:29 GMT

Hi @minty150,

I'm sorry to hear your delivery failed yesterday.

When you called Customer Care, did they check DPD had the correct address?

Thanks

James

Re: Delivery

minty150 — Mon, 29 Jun 2020 08:18:29 GMT

I know they did not deliver to correct address, NO CARD LEFT, I will give them to noon today, or I cancel my account, moving to vodafone.

Re: Delivery

James_B — Mon, 29 Jun 2020 08:21:37 GMT

Hi @minty150,

Did Customer Care contact DPD to provide the correct address?

Thanks

James