topic Re: Still no order / update in Archived Posts

Still no order / update

Louisek194 — Sat, 27 Jun 2020 08:46:41 GMT

Is anyone experiencing a delay in order shipments? I ordered a Samsung Galaxy watch on Wednesday morning, it was in stock and said it would be dispatched within a day but I haven’t had any email to say it’s been dispatched yet and the tracking code provided in the email comes up with an error message.

Re: Still no order / update

MNye — Sat, 27 Jun 2020 09:21:52 GMT

Snap - ordered mine a whole week ago now, still nothing.

Re: Still no order / update

Louisek194 — Sat, 27 Jun 2020 09:24:33 GMT

That’s annoying - I tried ringing 150 but was on hold for too long. I expect I’ll be waiting a bit longer for mine then..

Re: Still no order / update

James_B — Sat, 27 Jun 2020 11:01:56 GMT

Hi @MNye and @Louisek194,

Welcome to the EE Community. 🙂

Please get in touch with Customer Care to check the status of your orders.

Thanks

James

Re: Still no order / update

Louisek194 — Sat, 27 Jun 2020 11:13:17 GMT

Thanks James 😊 I will

Re: Still no order / update

MNye — Sat, 27 Jun 2020 14:58:04 GMT

I tried I'm afraid, cannot get through.

Re: Still no order / update

James_B — Sun, 28 Jun 2020 08:19:20 GMT

Hi @MNye,

Have you tried chatting with Customer Care online via our get in touch page?

Thanks

James

Re: Still no order / update

MNye — Sun, 28 Jun 2020 09:54:14 GMT

Managed to speak to someone and the order had not gone through or something, even though I had a confirmation.

Re: Still no order / update

James_B — Sun, 28 Jun 2020 09:57:42 GMT

Hi @MNye,

Did they complete your order for you?

Thanks

James

Re: Still no order / update

MNye — Sun, 28 Jun 2020 10:28:26 GMT

they offered but I cancelled and purchased it elsewhere last night.

thanks for your help James.

Re: Still no order / update

James_B — Sun, 28 Jun 2020 10:50:02 GMT

No problem @MNye

James