topic regarding wrong phone case and protector for S20plus in Archived Posts

regarding wrong phone case and protector for S20plus

Ali53 — Fri, 26 Jun 2020 11:24:30 GMT

Hi Team,

i Upgrade my mobile and contract with EE on 24th of this month and i bought a mobile and screen protector and silicon cover for my mobile which is Samsung 20Plus, i received my mobile on next day but yesterday i received my Silicon cover and screen protector but i received wrong one i received silicon cover and protector cover for Samsung 20 not for 20Plus what should i have to do now.

Thank you

xxx xxxxx

[mod edit: please do not post personal information on the public board. Thanks!]

Re: regarding wrong phone case and protector for S20plus

Chris_B — Fri, 26 Jun 2020 12:31:27 GMT

@Ali53 you need to call customer services about this to get it exchanged.

Re: regarding wrong phone case and protector for S20plus

Leanne_T — Fri, 26 Jun 2020 13:33:38 GMT

Hi @Ali53

Thanks for coming to the community.

If you give us a call on 150 as @Chris_B has advised, our Mobile Care team will help you get the correct case and protector sent out 🙂

Thanks.

Leanne.