topic Re: New SIM card not delivered in Archived Posts

New SIM card not delivered

JaneyG24 — Tue, 23 Jun 2020 19:06:52 GMT

I ordered a new SIM card on Sat 13th June.( New handset so needed new size) It still hasn't arrived in the post. How do I chase this up, please?

Chris_B — Wed, 24 Jun 2020 07:23:39 GMT

@JaneyG24 You’ll need to call customer services about this. You could book an appointment at your local EE store to get a replacement SIM card.

JaneyG24 — Thu, 25 Jun 2020 20:41:35 GMT

Tried, unsuccessfully, to get through to customer services, so have now booked an in-store appointment.

Thanks for your help.

Jon_K — Fri, 26 Jun 2020 07:17:52 GMT

Let us know how you get on with your appointment 🙂

Jon