topic Re: Unable to track my order in Archived Posts

Unable to track my order

Choccyboy — Thu, 04 Jun 2020 10:58:20 GMT

Hi, I ordered a new phone on 30th may. Have not had any info from EE since. I bought it as a pay as you go. Have spoken to ee but their sales department is closed. Was advised to use live chat.

Re: Unable to track my order

Katie_B — Thu, 04 Jun 2020 13:21:01 GMT

Good Afternoon @Choccyboy.

What device did you order?

Has the payment been taken from your account?

Speak soon,

Katie.

Re: Unable to track my order

Choccyboy — Thu, 04 Jun 2020 13:42:00 GMT

Hi Katie B

I ordered a Samsung galaxy A51 prism crush black 128gb.

I am unable to confirm if payment has been taken from my account at this time.

Re: Unable to track my order

Katie_B — Thu, 04 Jun 2020 14:09:16 GMT

Thanks for confirming this @Choccyboy.

I have sent you a private message, please take a look and get back to me.

Katie.

Re: Unable to track my order

Choccyboy — Thu, 04 Jun 2020 17:53:18 GMT

Hi Katie B

I'm not sure if you received my reply earlier. Could you please contact me. Thanks

Re: Unable to track my order

Christopher_G — Fri, 05 Jun 2020 07:45:01 GMT

Hi @Choccyboy

I can't see a reply to @Katie_B's private message.

I've sent you another one, could you try replying to it please?

Thanks

Chris

Re: Unable to track my order

Choccyboy — Mon, 08 Jun 2020 15:42:13 GMT

Thanks to everyone for their help. As far as I'm concerned you're all my heroes.

🥰😁😁😃🤩😋👌❤

Re: Unable to track my order

Katie_B — Mon, 08 Jun 2020 17:43:53 GMT

That is fantastic to hear @Choccyboy.

I hope you love your new phone.

Take care,

Katie 🙂

Re: Unable to track my order

Choccyboy — Mon, 22 Jun 2020 12:53:00 GMT

Hi, just like to say thanks to Ash,Stephanie and David for their help. Also any other staff who have looked after me.

Cheers 🍻

Re: Unable to track my order

Leanne_T — Mon, 22 Jun 2020 14:59:49 GMT

Very pleased to hear you have got the help you needed @Choccyboy.

Thanks for letting us know 🙂

Leanne.