topic Re: Not recieved my add on accessorie in Archived Posts

Not recieved my add on accessorie

Bel16 — Fri, 19 Jun 2020 11:15:24 GMT

Hi when I ordered my new phone I chose to add on an Alexa to the plan also but Iv not received it or any information on when it will be delivered. Please can you advise when I will receive it

Re: Not recieved my add on accessorie

Leanne_T — Fri, 19 Jun 2020 13:32:54 GMT

Hi @Bel16

Welcome to the community.

When did you place the order?

Did you receive an email confirming the order?

Thanks 🙂

Leanne.

Re: Not recieved my add on accessorie

Bel16 — Sat, 20 Jun 2020 11:01:53 GMT

Hi,

Order was placed in the 15th June when I ordered my new phone. I have received the phone but not the alexa. Only email I had was confirming it along with the phone and the cost has been added to my bill

Thanks

Re: Not recieved my add on accessorie

Leanne_T — Sun, 21 Jun 2020 07:53:49 GMT

Hi @Bel16

Thanks for coming back to me.

If you give us a call on 150 our Mobile Care team can check the order for you and give you an update.

Let me know how you get on 🙂

Leanne.