topic Re: xko order in Archived Posts

xko order

Toni1987 — Tue, 16 Jun 2020 19:10:41 GMT

Ordered Samsung buds had an email and a second today but still cant track the order?? Does this mean it's not gone ahead???

Chris_B — Wed, 17 Jun 2020 05:44:50 GMT

@Toni1987 No not at all. You’ve had an XKO number that’s just an order number you’ll get a tracking number once the item as been allocated to you.

Toni1987 — Wed, 17 Jun 2020 06:18:33 GMT

So theres a possibility the item might not be still allocated to me then??

Katie_B — Wed, 17 Jun 2020 07:41:22 GMT

Good Morning @Toni1987.

What did the second email advise?

I can see the Samsung Buds are all currently in stock.

Katie 🙂

Toni1987 — Wed, 17 Jun 2020 07:52:11 GMT

It said my order is winging it's way to me and I'd receive a TC from DPD but how long does this normally take??

Katie_B — Wed, 17 Jun 2020 08:00:01 GMT

If this has been dispatched, you should receive a text from DPD within 24 hours with your one-hour delivery slot.

It sounds like your order has been received.

Katie 🙂