topic Re: New Phone and extras delivery made 2 days ago in Archived Posts

New Phone and extras delivery made 2 days ago

JonCS-63 — Mon, 15 Jun 2020 11:28:19 GMT

I ordered a new phone and various extras nearly three days ago ,and since the initial confirmation of order mail, i have received no text , email or call on the delivery of my goods. I am due to go back to work next weekend for 2 months inAlgeria and i was hoping to have received all these good ordered before leaving the UK . My delivery address . Will be empty after this saturday !? When will i expect to see my goods .on the tracker it simply says i will be contacted !!.. so far i have not ! Any body help here please

Re: New Phone and extras delivery made 2 days ago

JonCS-63 — Mon, 15 Jun 2020 13:40:25 GMT

xkoXXXXXXXXXXX is my order number

I phone 11

I - buds

Phone care kit x 2

Plus add on package

How can i be kept informed / track ?

How can this order be accelerated?

When can i expect the delivery please ?

Cheers & keep safe y'all

Jon x

[MOD EDIT: Please don't post order numbers in the community forum. Thanks.]

Re: New Phone and extras delivery made 2 days ago

Christopher_G — Mon, 15 Jun 2020 14:01:05 GMT

Hi @JonCS-63

Welcome to the community and thanks for ordering. 🙂

You'll get a text message from DPD when your delivery is due to be dispatched.

Chris 🙂

Re: New Phone and extras delivery made 2 days ago

JonCS-63 — Mon, 15 Jun 2020 14:04:22 GMT

Thanks Chris

Apprecjate your time & kind swift reply

Cheers stay safe M8

Re: New Phone and extras delivery made 2 days ago

Christopher_G — Mon, 15 Jun 2020 14:23:04 GMT

You're welcome, @JonCS-63

You too!

Hope you love your iPhone and AirPods, I love mine. 🙂

Chris

Re: New Phone and extras delivery made 2 days ago

JonCS-63 — Mon, 15 Jun 2020 23:43:00 GMT

Order made not delivered ! 2 days ago

Title incorrecr still received no goods or delivery date

Re: New Phone and extras delivery made 2 days ago

Christopher_G — Tue, 16 Jun 2020 07:48:55 GMT

Hi @JonCS-63

It may be worth checking your order with our Mobile Care team.

Chris