https://community.ee.co.uk/t5/Archived-Posts/Cancel-an-order/m-p/920031#M308781 <P>I inadvertently ordered an additional line sim when all I wanted to do was upgrade my current contract to a sim only deal. I’m deaf so can’t call 150. How can I cancel the order or change it to an upgrade on my current line.&nbsp;</P> Mon, 15 Jun 2020 11:38:25 GMT AlWood 2020-06-15T11:38:25Z https://community.ee.co.uk/t5/Archived-Posts/Cancel-an-order/m-p/920031#M308781 <P>I inadvertently ordered an additional line sim when all I wanted to do was upgrade my current contract to a sim only deal. I’m deaf so can’t call 150. How can I cancel the order or change it to an upgrade on my current line.&nbsp;</P> Mon, 15 Jun 2020 11:38:25 GMT https://community.ee.co.uk/t5/Archived-Posts/Cancel-an-order/m-p/920031#M308781 AlWood 2020-06-15T11:38:25Z https://community.ee.co.uk/t5/Archived-Posts/Cancel-an-order/m-p/920043#M308782 <P>If you ordered by phone or online you always have a statutory cooling-off period up to 14 days after delivery to cancel your order FoC. If you ordered in-store you have no such "change-of-mind" right of return.</P> <P>&nbsp;</P> <DIV class="in-article-module__title in-article-module__tip-title"><SPAN>To cancel a contract within 14 days by email:</SPAN></DIV> <DIV class="in-article-module__tip-text"> <P>Fill in the&nbsp;<A href="https://ee.co.uk/content/dam/ee-help/help-pdfs/channel_returns_v1.pdf" target="_blank">cancellation form</A><SPAN>&nbsp;</SPAN>and email&nbsp;<STRONG>channel.returns@ee.co.uk</STRONG></P> </DIV> Mon, 15 Jun 2020 11:56:03 GMT https://community.ee.co.uk/t5/Archived-Posts/Cancel-an-order/m-p/920043#M308782 XRaySpeX 2020-06-15T11:56:03Z