topic Re: Order times in Archived Posts

Order times

Bethanyjane28 — Mon, 15 Jun 2020 09:38:36 GMT

I placed an Order on Thursday the 11th and received a confirmation email but have not yet received a delivery date. My phone is broken so I need a new phone urgently (I ordered the iPhone 11). Delivery said they aim to despatch within two working days. My mother bought a phone with Vodafone the day before me and it arrived the next day. If I do not receive my phone in the next few days I will cancel my order and go with someone else because this is not on for such a large company.

I hope I can actually get some information on it soon as the tracker tells me absolutely nothing.

Re: Order times

HazelCloutt — Mon, 15 Jun 2020 09:59:50 GMT

I have a similar issue - I ordered a Samsung watch as an add on to my package on the 1st June and it said that it was in stock and would be dispatched the next day - 15 days later and I have had no updates and the tracker is useless! Hopefully we get answers soon!

Re: Order times

James_B — Mon, 15 Jun 2020 10:16:36 GMT

Hi @Bethanyjane28,

Welcome to the EE Community. 🙂

Today is the second working day since you placed your order so you should get an update soon.

You'll receive a text message from DPD with your tracking information as soon as your delivery slot is confirmed.

Thanks

James

Re: Order times

James_B — Mon, 15 Jun 2020 10:17:35 GMT

Hi @HazelCloutt,

Welcome to the EE Community. 🙂

Was the watch in stock when you placed your order?

Which model was it?

Thanks

James

Re: Order times

HazelCloutt — Mon, 15 Jun 2020 10:34:17 GMT

Hello

Yes it was in stock, and the confirmation email also states that it was in stock.

Its a Samsung Galaxy Watch active2 aluminium 40mm

Thanks

Re: Order times

James_B — Mon, 15 Jun 2020 11:08:15 GMT

Hi @HazelCloutt,

Yes, that model seems to be in stock.

Please get in touch with Customer Care so the team can check the status of your order.

Thanks

James