topic Re: Order update in Archived Posts

Order update

Mccleary — Fri, 12 Jun 2020 08:44:31 GMT

Good morning.

I'm new to this but was wondering if it is possible to find anything out about an ordered upgrade.

I ordered a Samsung S20 5g in grey 2 days ago and received email conformation with the expected order number etc on it almost straight away.

When I ordered the phone was shown as being in stock and would normally be dispatched within a day.

Since then I have had no further updates and the tracker just responds as being unable to process my request.

I know that your operating with reduced staff and things take longer than normal but I was wondering if there was a way of checking the status of an order or confirm that it has actually gone through without pestering your call centres?

Chris

Re: Order update

Katie_B — Fri, 12 Jun 2020 10:59:20 GMT

Good Afternoon @Mccleary.

Thanks for ordering with us.

I have check our stock and can see the Samsung S20 5G in Cosmic Grey is available and ready for disptach.

I would recommend giving us a call and speak with our customer care team who can ensure your order is progressing.

You can call us on either 150 from a EE handset or 0800 079 8586 from any landline or provider.

Katie 🙂

Re: Order update

Mccleary — Fri, 12 Jun 2020 11:07:39 GMT

Katie,

Thanks for getting back to me. I'll give them a call this afternoon.

Re: Order update

Katie_B — Fri, 12 Jun 2020 11:09:59 GMT

Please be sure to keep us updated @Mccleary.

Finger's crossed your new phone is with you soon.

Take care,

Katie.