topic Re: Plan Upgrade in Archived Posts

Plan Upgrade

The_Camping_Cat — Thu, 11 Jun 2020 19:11:30 GMT

I've upgraded my plan, but have now received an email telling me I have been send a new SIM. I wanted to just keep old sim and number and swap my plan.

Re: Plan Upgrade

Profile closed — Thu, 11 Jun 2020 19:14:08 GMT

Hi @The_Camping_Cat

Welcoke to the EE Community,

If your current sim works OK then you can continue to use your current sim.

Thanks,

David.

Re: Plan Upgrade

The_Camping_Cat — Thu, 11 Jun 2020 19:16:17 GMT

Thanks David. So how do I tell them this. I've been on chat for 2 hours but its so busy, i keep getting kicked off. At the moment, it looks like I have two plans running simultaneously, and I'll be paying for both!!

Re: Plan Upgrade

Profile closed — Thu, 11 Jun 2020 19:17:43 GMT

@The_Camping_Cat if you call freephone 0800 317 720 you will be able to get through to a customer service advisor.