topic Re: A new mumber has been added to my account. in Archived Posts

A new mumber has been added to my account.

MickyCarbine — Wed, 10 Jun 2020 21:48:02 GMT

Hi all. Last night I upgraded my handset and tonight I see a new phone number has been added to my account and when I click on my current phone number on the app it says I am eligible for an upgrade now. Does this mean that I have somehow bought a new line instead of upgrading ?

Thanks

Re: A new mumber has been added to my account.

MickyCarbine — Wed, 10 Jun 2020 21:53:08 GMT

Through the upgrade button on the MyEE app.

Micky

Re: A new mumber has been added to my account.

MickyCarbine — Wed, 10 Jun 2020 21:57:07 GMT

Thanks for that I will ring them in the morning

Re: A new mumber has been added to my account.

XRaySpeX — Wed, 10 Jun 2020 22:03:49 GMT

As you upgraded you get to keep your existing no. However you will see in your MyEE for a bit the temp no. EE gave you with the upgraded phone.

Re: A new mumber has been added to my account.

MickyCarbine — Wed, 10 Jun 2020 22:14:26 GMT

Right that makes sense as I upgraded through the upgrade button on the app
so I assume I can't have added an extra line, just seeing another number
under my account threw me
Thanks

Re: A new mumber has been added to my account.

XRaySpeX — Wed, 10 Jun 2020 22:15:54 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance.

Re: A new mumber has been added to my account.

MickyCarbine — Wed, 10 Jun 2020 22:19:45 GMT

Why does it say that my current number is eligible for an upgrade if I upgraded last night

Micky

Re: A new mumber has been added to my account.

James_B — Thu, 11 Jun 2020 09:29:00 GMT

Hi @MickyCarbine,

Welcome to the EE Community. 🙂

I'd recommend getting in touch with our Customer Care Team.

They'll be able to access your account to make sure you've ordered an upgrade, rather than an additional line.

Thanks

James