topic Re: Tracking in Archived Posts

Tracking

Mizutani_100 — Thu, 04 Jun 2020 12:00:32 GMT

I ordered a SIM to change from Tesco mobile to EE on the 1st June and the confirmation email I received said it would be dispatched within a day and I would receive confirmation. It’s been 3 days since then and I’ve still heard nothing and when I try tracking, it says the order is not available.

Re: Tracking

Chris_B — Thu, 04 Jun 2020 12:15:36 GMT

@Mizutani_100 SIM cards are sent out via Royal Mail so there is no tracking information.

Re: Tracking

Mizutani_100 — Thu, 04 Jun 2020 12:19:18 GMT

So is there any way to know when my SIM will arrive?

Sent from Yahoo Mail for iPhone

Re: Tracking

Katie_B — Thu, 04 Jun 2020 13:51:47 GMT

Good Afternoon @Mizutani_100.

Welcome to EE.

When did you order this?

SIM deliveries can take 3-5 days.

Katie 🙂

Re: Tracking

Mizutani_100 — Thu, 04 Jun 2020 13:52:22 GMT

I ordered it the 1st June so therefore it’s now been 3 days since I ordered it.

Re: Tracking

Katie_B — Thu, 04 Jun 2020 13:56:56 GMT

Hi @Mizutani_100.

I would recommend allowing the full timescale. If you have not received your SIM by day 5 please come back to the community and let me know.

Take care,

Katie 🙂

Re: Tracking

Katie_B — Thu, 04 Jun 2020 14:30:24 GMT

Hello @Mizutani_100.

SIM deliveries can take 3-5 days.

Katie 🙂

Re: Tracking

Mizutani_100 — Tue, 09 Jun 2020 11:11:18 GMT

Hey again, it’s been 8 days since I ordered my SIM, I had an email come through saying it was dispatched but that was 5 days ago today.

Sent from Yahoo Mail for iPhone

Re: Tracking

Katie_B — Tue, 09 Jun 2020 11:51:46 GMT

Hi @Mizutani_100.

Thanks for getting back to us.

I have sent you a private message.

Speak soon,

Katie 🙂