topic Re: Additional line in Archived Posts

Additional line

Kimkim1010 — Sun, 07 Jun 2020 21:00:38 GMT

I placed and order on Saturday and all the email I got was

Order number:_____ Date:16.07.17

Hi _____,

Your order’s being processed. We’ll let you know when your device is on its way.

Just so you know
If you’re just upgrading your plan, we won’t need to send you a new SIM in the post. We’ll update the one you’re already using.

Look out for a text
We’ll send updates to ______

Have I been accepted? I've not had any contact from EE since I got this email almost 2 days ago.

thanks

Re: Additional line

Profile closed — Sun, 07 Jun 2020 21:03:17 GMT

Hi @Kimkim1010

you can track your EE order by clicking the link below.

TRACK MY ORDER

if the tracker doesnt display any information call freephone 0800 317 720 and a customer service advisor will be able to assist you.

Thanks,

David.

Re: Additional line

Kimkim1010 — Sun, 07 Jun 2020 21:08:18 GMT

I do and it says sorry we can’t show your order right now
Don’t worry we will keep you up to date on the progress of your by text or
email keep an eye out for these updates from ee or from our courier dpd

Re: Additional line

Profile closed — Sun, 07 Jun 2020 21:09:24 GMT

@Kimkim1010 call 0800 317 720 from 8AM and a customer service advisor will be able to assist you 🙂

Re: Additional line

Kimkim1010 — Sun, 07 Jun 2020 21:13:04 GMT

But just wondering on what it means when it says your orders being processed well let you know when your device or sim is on its way dows it mean I got the device or not I don't wanna call up and wait in a queue if you guys can tell me

Re: Additional line

Profile closed — Sun, 07 Jun 2020 21:26:58 GMT

@Kimkim1010 if you wasn't entitled to a additional line it wouldn't allow you to select a new phone and go through the checkout.

Re: Additional line

Kimkim1010 — Sun, 07 Jun 2020 21:30:18 GMT

So does that mean I have to wait to get an email of delivery as I know last
month I couldn't get an additional line but this month it says you can add
this device to your account.

Re: Additional line

Profile closed — Sun, 07 Jun 2020 21:32:46 GMT

@Kimkim1010 that should be fine then if you call the number I provided they will be able to check your account to make sure the order has been processed for you.

Re: Additional line

Kimkim1010 — Sun, 07 Jun 2020 21:40:18 GMT

How long does it normally take for delivery when you do it on a Saturday or
Sunday as I placed my order Saturday after noon and thinking everything
going on and being weekend thats why its taking a little longer

Re: Additional line

James_B — Mon, 08 Jun 2020 08:41:21 GMT

Hi @Kimkim1010,

You'll receive a text from DPD with your tracking details as soon as your delivery slot has been confirmed.

If the device you ordered was in stock it would normally be dispatched within one working day.

Thanks

James

Re: Additional line

Kimkim1010 — Mon, 08 Jun 2020 16:13:18 GMT

Just wondering its says delivery 1 day i placed it Saturday so.when will i
hear from dpd

Re: Additional line

Jon_K — Tue, 09 Jun 2020 08:07:34 GMT

Hi @Kimkim1010.

As soon as DPD have the phone and are ready to deliver it, they'll send you a text or an email confirming your one hour delivery slot.

Jon