topic Re: Unsure whether upgrade has gone through in Archived Posts

Unsure whether upgrade has gone through

Abbi1999 — Fri, 05 Jun 2020 12:27:24 GMT

Hi, I've placed an order to upgrade my S9 to the new S20 and I was just wondering how do I know if my order has gone through as I've received the confirmation but there has been no charge taken from my bank for the upfront yet and no sign on my ee account.

Thank you I understand you're all very busy at this time

Re: Unsure whether upgrade has gone through

Jon_K — Fri, 05 Jun 2020 14:45:27 GMT

Hi @Abbi1999.

Welcome to the community 🙂

Did you get a confirmation email?

If so, you can track your order in our online order tracker, to see if there has been any progress so far.

Jon

Re: Unsure whether upgrade has gone through

Abbi1999 — Fri, 05 Jun 2020 15:03:18 GMT

Hi I have been able to get through to one of the team and they were very helpful and the situation has been resolved thank you very much 😊Sent from my Samsung Galaxy smartphone.

Re: Unsure whether upgrade has gone through

Jon_K — Fri, 05 Jun 2020 15:11:06 GMT

That's great, @Abbi1999.

Thanks for letting us know 🙂

Jon