topic Re: Order number in Archived Posts

Order number

Alib37 — Thu, 04 Jun 2020 19:49:49 GMT

I’ve placed an order over the phone and received a confirmation email but it doesn’t have an order number on it so I can’t track my order, how can I get the order number?

Re: Order number

Profile closed — Thu, 04 Jun 2020 19:54:35 GMT

Hi @Alib37

Welcome to the EE Community,

If you call freephone 0800 317 720 a customer service advisor will be able to provide you with your order number and give you a update on the status of your order.

Thanks,

David.

Re: Order number

Katie_B — Fri, 05 Jun 2020 08:08:38 GMT

Hi there @Alib37.

Have you been able to follow the advice provided by @Profile closed and speak with our customer care team?

Katie 🙂

Re: Order number

Alib37 — Fri, 05 Jun 2020 09:13:18 GMT

Yes, I called the number this morning and spoke to a lovely lady who gave me the tracking info and checked on the status for me

Sent from my iPhone

Re: Order number

Katie_B — Fri, 05 Jun 2020 09:14:57 GMT

Perfect @Alib37.

Thanks for letting us know.

Take care,

Katie 🙂