topic Re: Order placed but no confirmation or tracking number to follow in Archived Posts

Order placed but no confirmation or tracking number to follow

Snowblindness1 — Thu, 04 Jun 2020 12:07:29 GMT

Hello,

I placed an order to upgrade my current handset and plan yesterday (3/6/20), to a Samsung Galaxy S20 and as yet I have not recieved a confirmation of my order via email or text. I have checked my spam folder too and nothing appeared to be from EE to confirm this.

I can't then use a tracker order number to track my order.

Could you please let me know how I can track my order, (when I have no number), or when its likely I will receive my order?, as I have no idea about this too at this point.

If I'm being a bit premature here as the order was only placed yesterday, I apologise but I'd like to be able to keep on top of this as my current contract expires this month.

Regards and thanks for your help with this.

-Pete

Re: Order placed but no confirmation or tracking number to follow

Katie_B — Thu, 04 Jun 2020 14:31:39 GMT

Good Afternoon @Snowblindness1.

Thanks for coming to the community.

Did your order successfully complete?

What variant of the S20 did you order?

Speak soon,

Katie.

Re: Order placed but no confirmation or tracking number to follow

Snowblindness1 — Thu, 04 Jun 2020 14:42:27 GMT

Hi Katie,

I placed the order yesterday and excuse me if I'm being a little pre emptive with the postings as I understand that things can be a little busier at the moment, where usually these things can be more responded to, but;

I went for the first of the model S20's with 5G if you will.

Thanks for your reply.

-P

Re: Order placed but no confirmation or tracking number to follow

Katie_B — Thu, 04 Jun 2020 14:44:29 GMT

Thanks for getting back to me @Snowblindness1.

Is the 128GB?

Katie 🙂

Re: Order placed but no confirmation or tracking number to follow

Snowblindness1 — Thu, 04 Jun 2020 14:58:18 GMT

Hi Katie,
Yes the one with 128Gb, in grey, and with a £51pm and 40Gb data usage contract with no added extras this time (britbox etc), short of what is on my account already.
Thank you

Sent from Yahoo Mail on Android

Re: Order placed but no confirmation or tracking number to follow

Katie_B — Thu, 04 Jun 2020 15:04:54 GMT

As soon as your order is ready for delivery you will receive further notification @Snowblindness1.

If you wish to chase this further, please give us a call so our customer care team can ensure everything is progressing.

Katie 🙂