https://community.ee.co.uk/t5/Archived-Posts/Upgraded-my-phone-but-have-had-no-further-information/m-p/915223#M308530 <P>That's great to hear <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/813207">@Clairebear84</a> <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>&nbsp;</P> <P>James</P> Wed, 03 Jun 2020 14:21:35 GMT James_B 2020-06-03T14:21:35Z https://community.ee.co.uk/t5/Archived-Posts/Upgraded-my-phone-but-have-had-no-further-information/m-p/915021#M308520 <P>I upgraded my phone 2 days ago and received and email confirmation but since have heard nothing more. I ordered the iPhone 11 and said it was in stock so not sure what’s happening?</P> Wed, 03 Jun 2020 08:54:47 GMT https://community.ee.co.uk/t5/Archived-Posts/Upgraded-my-phone-but-have-had-no-further-information/m-p/915021#M308520 LozzieRozzie1 2020-06-03T08:54:47Z https://community.ee.co.uk/t5/Archived-Posts/Upgraded-my-phone-but-have-had-no-further-information/m-p/915026#M308521 <P>I’m having the same issue! And no way to call to get an update!&nbsp;</P> Wed, 03 Jun 2020 09:02:38 GMT https://community.ee.co.uk/t5/Archived-Posts/Upgraded-my-phone-but-have-had-no-further-information/m-p/915026#M308521 Clairebear84 2020-06-03T09:02:38Z https://community.ee.co.uk/t5/Archived-Posts/Upgraded-my-phone-but-have-had-no-further-information/m-p/915128#M308522 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/813201">@LozzieRozzie1</a> and <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/813207">@Clairebear84</a>,</P><P>&nbsp;</P><P>Welcome to the EE Community. <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P><P>&nbsp;</P><P>Our Customer Care Team will be happy to check the status of your order if you <A href="https://ee.co.uk/help/get-in-touch" target="_blank">get in touch</A>.</P><P>&nbsp;</P><P>Thanks</P><P>&nbsp;</P><P>James</P><P>&nbsp;</P><P>&nbsp;</P> Wed, 03 Jun 2020 11:38:05 GMT https://community.ee.co.uk/t5/Archived-Posts/Upgraded-my-phone-but-have-had-no-further-information/m-p/915128#M308522 James_B 2020-06-03T11:38:05Z https://community.ee.co.uk/t5/Archived-Posts/Upgraded-my-phone-but-have-had-no-further-information/m-p/915146#M308523 <P>I have done and the helpful girl on the phone has called me back twice trying to get through to digital sales but no one is answering.&nbsp;</P> Wed, 03 Jun 2020 12:21:57 GMT https://community.ee.co.uk/t5/Archived-Posts/Upgraded-my-phone-but-have-had-no-further-information/m-p/915146#M308523 Clairebear84 2020-06-03T12:21:57Z https://community.ee.co.uk/t5/Archived-Posts/Upgraded-my-phone-but-have-had-no-further-information/m-p/915163#M308524 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/813207">@Clairebear84</a>,</P> <P>&nbsp;</P> <P>Is the advisor you spoke to going to keep trying for you?</P> <P>&nbsp;</P> <P>Thanks</P> <P>&nbsp;</P> <P>James</P> Wed, 03 Jun 2020 12:45:58 GMT https://community.ee.co.uk/t5/Archived-Posts/Upgraded-my-phone-but-have-had-no-further-information/m-p/915163#M308524 James_B 2020-06-03T12:45:58Z https://community.ee.co.uk/t5/Archived-Posts/Upgraded-my-phone-but-have-had-no-further-information/m-p/915166#M308525 Hi&nbsp;<BR />Yes she is going to call my back at 5pm.&nbsp; Wed, 03 Jun 2020 12:52:18 GMT https://community.ee.co.uk/t5/Archived-Posts/Upgraded-my-phone-but-have-had-no-further-information/m-p/915166#M308525 Clairebear84 2020-06-03T12:52:18Z https://community.ee.co.uk/t5/Archived-Posts/Upgraded-my-phone-but-have-had-no-further-information/m-p/915167#M308526 <P>That's great <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/813207">@Clairebear84</a></P> <P>&nbsp;</P> <P>Thanks for your patience.</P> <P>&nbsp;</P> <P>James</P> Wed, 03 Jun 2020 12:53:46 GMT https://community.ee.co.uk/t5/Archived-Posts/Upgraded-my-phone-but-have-had-no-further-information/m-p/915167#M308526 James_B 2020-06-03T12:53:46Z https://community.ee.co.uk/t5/Archived-Posts/Upgraded-my-phone-but-have-had-no-further-information/m-p/915214#M308527 <P>I have received emails and texts today regarding my order so mine is going to be delivered tomorrow. Thanks for your help though!</P> Wed, 03 Jun 2020 14:07:50 GMT https://community.ee.co.uk/t5/Archived-Posts/Upgraded-my-phone-but-have-had-no-further-information/m-p/915214#M308527 LozzieRozzie1 2020-06-03T14:07:50Z https://community.ee.co.uk/t5/Archived-Posts/Upgraded-my-phone-but-have-had-no-further-information/m-p/915218#M308528 <P>Thanks for the update <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/813201">@LozzieRozzie1</a> <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>&nbsp;</P> <P>James</P> Wed, 03 Jun 2020 14:12:12 GMT https://community.ee.co.uk/t5/Archived-Posts/Upgraded-my-phone-but-have-had-no-further-information/m-p/915218#M308528 James_B 2020-06-03T14:12:12Z https://community.ee.co.uk/t5/Archived-Posts/Upgraded-my-phone-but-have-had-no-further-information/m-p/915222#M308529 Me too!<BR />Thanks! Wed, 03 Jun 2020 14:18:18 GMT https://community.ee.co.uk/t5/Archived-Posts/Upgraded-my-phone-but-have-had-no-further-information/m-p/915222#M308529 Clairebear84 2020-06-03T14:18:18Z https://community.ee.co.uk/t5/Archived-Posts/Upgraded-my-phone-but-have-had-no-further-information/m-p/915223#M308530 <P>That's great to hear <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/813207">@Clairebear84</a> <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>&nbsp;</P> <P>James</P> Wed, 03 Jun 2020 14:21:35 GMT https://community.ee.co.uk/t5/Archived-Posts/Upgraded-my-phone-but-have-had-no-further-information/m-p/915223#M308530 James_B 2020-06-03T14:21:35Z