topic Re: New phone in Archived Posts

New phone

Jake6497 — Sun, 31 May 2020 09:20:25 GMT

Hi there I have ordered my new upgrade phone 3 days ago . So far I haven't heard anything from EE to say when it will be delivered, which I requested to be sent to my home address. I can't even get in touch with them.

Re: New phone

Profile closed — Sun, 31 May 2020 10:22:54 GMT

Hi @Jake6497

Welcome to the EE Community,

you can track your order by clicking on the link below.

TRACK ORDER

if the tracker doesn't display any information call freephone 0800 317 720 and a customer service advisor will be able to assist you.

Thanks,

David.

Re: New phone

Leanne_T — Sun, 31 May 2020 14:38:07 GMT

Hi @Jake6497

Welcome to the community.

Did you receive a confirmation email?

Could you let me know what phone you ordered?

Speak to you soon 🙂

Leanne.

Re: New phone

Jake6497 — Sun, 31 May 2020 14:53:41 GMT

Hi there, thank you for trying to help me. I managed to ring EE through a number someone put on here earlier. It turns out that my order didn't even go through! I now have to wait for them to call me back tomorrow which is extremely difficult because I am at work, so it isn't going to go down very well me having to take a phone call, but nothing i can do about it, but very exasperated by it all. I want to order a Huawei P60. Many thanks for your help though, very much appreciated xxx

Re: New phone

Leanne_T — Sun, 31 May 2020 15:17:14 GMT

Hi @Jake6497

I am very sorry to hear this.

I hope you get this sorted tomorrow, let me know how the call goes if you can 🙂

Leanne.

Re: New phone

Jake6497 — Tue, 02 Jun 2020 14:20:50 GMT

Hi Leanne

You wanted to know how I got on?? Well day two waiting for the phone to ring but nothing. I have sent a second message requesting EE to ring me, but so far nothing. So its looking like no new upgrade for me 😔

Re: New phone

Leanne_T — Tue, 02 Jun 2020 14:29:17 GMT

Hi @Jake6497

I am very sorry to hear you have not had a call.

If you give us a call on 150, our Mobile Care team will get this looked into for you and give you an update on your upgrade.

Hope you get this sorted.

Leanne.

Re: New phone

Jake6497 — Tue, 02 Jun 2020 14:38:58 GMT

Hi Leanne

What time are you open till? I am currently at work till 5pm. I tried that number the other day and it just said it was closed. Thank you for trying x

Re: New phone

Leanne_T — Tue, 02 Jun 2020 14:46:13 GMT

Hi @Jake6497

The Mobile Care team are available 8am - 9pm (Mon to Fri) and 8am - 8pm (Sat & Sun).

Thanks 🙂

Leanne.

Re: New phone

Jake6497 — Wed, 03 Jun 2020 10:40:56 GMT

Hi Leanna

I finally got through and I now have a new phone being delivered today !! I also got a good deal, so very happy now, thank you for all your help, very much appreciated.

Many thanks

Tammy

Re: New phone

Leanne_T — Wed, 03 Jun 2020 10:55:31 GMT

Very happy to hear this @Jake6497

Thanks for coming back and letting me know 🙂

Leanne.